Panchhee ("we", "our", "us") values the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform, mobile app, website, or services (collectively, the "Services").
By using Panchhee, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, phone number, email address, gender confirmation (where required for eligibility), address, and payment information.
- KYC information, if required for sellers to onboard.
b. Business Information (for sellers)
- Business name, services/products offered, pricing, and other catalog details.
c. Usage Data
- How you interact with our Services (pages visited, features used, time spent).
- Device information, browser type, IP address, and app performance data.
d. User Content
- Listings, photos, reviews, and communications made via the platform.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services.
- Facilitate bookings, orders, and payments between buyers and sellers.
- Verify identity of users and ensure trust & safety.
- Communicate updates, promotions, and important service information.
- Comply with legal obligations (KYC, tax, etc.).
3. Sharing of Information
We do not sell your data. We may share information only in the following cases:
- With Service Providers: Payment gateways, hosting providers, analytics tools, etc.
- With Buyers/Sellers: To complete bookings or orders, necessary details will be shared.
- For Legal Reasons: If required by law, regulation, or government request.
- In Business Transfers: If Panchhee undergoes merger, acquisition, or restructuring.
4. Data Storage & Security
- Your information is stored securely on our servers or third-party cloud providers.
- We use encryption, access controls, and security practices to protect your data.
- However, no method of transmission over the internet is 100% secure.
5. Your Rights
Depending on applicable laws, you may have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your data.
To exercise these rights, contact us at info.panchhee@gmail.com.
6. Children's Privacy
Our Services are only available to users above 13 years of age. If we learn that we have collected information from someone under 13, we will delete it immediately.
7. Third-Party Links
Our platform may contain links to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies separately.
8. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Panchhee means you accept the updated policy.
9. Contact Us
For any questions, concerns, or requests about this Privacy Policy, please contact us:
📧 info.panchhee@gmail.com
📍 Mumbai, India
